Please tell us whether the issue is occurring on iPhone or an Android device (e.g. Samsung, LG, HTC, Sony). Thank you!

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• Android (z.B. Samsung, LG, HTC, Sony)
• iPhone

Are you using an iPhone? Please tell us, which iOS version is running on it. You can find that information within your iPhone's settings

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• iOS 7.1.x
• iOS 7.0.x
• iOS 8.0
• iOS 8.0.x
• iOS 8.2
• iOS 8.3
• iOS 8.4
• iOS 8.4.1
• iOS 9.0
• iOS 9.0.1
• iOS 9.0.2
• iOS 9.1
• iOS 9.2
• iOS 9.2.1
• iOS 9.3
• iOS 10

Are you using an Android smartphone? Please tell us which Android version is running on it. You can find the information in your phone's settings.

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• Android 4.0.3
• Android 4.0.4
• Android 4.1
• Android 4.1.1
• Android 4.1.2
• Android 4.2
• Android 4.2.1
• Android 4.2.2
• Android 4.3
• Android 4.3.1
• Android 4.4
• Android 4.4.1
• Android 4.4.2
• Android 4.4.3
• Android 4.4.4
• Android 4.4W
• Android 5.0
• Android 5.0.1
• Android 5.0.2
• Android 5.1
• Android 5.1.1
• Android 6.0
• Android 6.0.1
• Android 7.0
• Android 7.1
• Android 7.1.1

Please tell us, which version of the FAMILO app you're using. You can find the information by opening the app, then opening Menu -> Help -> About us.

Please fill in which smartphone model you are using.